Allergen Inside FAQs

Account and Security

How is my data protected while using Allergen Inside?

Your personal data is protected using a Secure Socket Layer(SSL) connection between your computer and our servers. Click on the lock icon inside the address bar of your web browser to learn more.

Where is my account information located at?

All member account information is housed on a secure server that provide enhanced physical security, fire and flood protection. Access to the servers that house your purchase information requires multiple levels of authentication, including biometric hand scanning procedures and 24/7 onsite security personnel.

How is my information protected from outside intrusion?

Allergen Inside utilizes a Network-based intrusion detection systems (IDS) that provides constant network monitoring and alerts us immediately if there are any attacks on the server. In addition, multiple layers of hardware and software firewalls are used to help protect against unauthorized access.

How frequently do you evaluate your security systems?

Our server infrastructure is regularly inspected and maintained by professional personnel that specialize in internet technologies, including frequent inspections of our security policies and practices.

What happens in the event of a server outage or connectivity issue?

Your account information remains secure, but an allergen alert could be missed and/or not delivered to you. For this reason we recommend checking your mailbox on the website for any messages that may have not been delivered to you by text message or email and always read the ingredients label before you consume any purchased food items.

Grocery Store Connections

I canā¢'t find the grocery stores that I shop at?

Please contact us with the names of your stores and we can look into adding them to the platform for you.

Can new grocery stores be added?

Yes, please let us know if you have a specific grocery store request. We would be happy to look into adding it our platform for you.

How does Allergen Inside get my store food purchases?

Allergen Inside works by connecting with your loyalty card purchases made in the store and any online purchases made through the grocery stores website.

How does Allergen Inside protect my grocery store passwords?

Your grocery store passwords are stored in an encrypted state that cannot be recovered.

What happens to my grocery store login information if I cancel service?

Members grocery store account login credentials are permanently deleted after a cancellation request has been processed.

Who has access to my store account login credentials?

Only you have access to your grocery store usernames and passwords.

How do you know when I've purchased something at the store?

We check each of your stores automatically about every 24 hrs. If we find any new purchases, we then check each item's ingredients for your allergen and send you an alert by text message or email if we find anything.

How do you know what I've purchased at the store?

Allergen Inside works through your grocery stores loyalty and rewards card program. When you make a purchase using your rewards card, that information is stored inside your account on the grocery stores website. We retreive this information from your account on their website and then compare it with a comprehensive database of food products to determine the ingredients that each item contains.

Subscriptions

Can I cancel a subscription at any time?

Yes, you can cancel your subscription to Allergen Inside at any time you choose.

How do I cancel my subscription?

Login to your account and go to your subscriptions page, under the account details menu. There will be a dropdown menu inside your active subscription with an option to cancel service.